PRIVACY POLICY

Last updated: January 21, 2026

This Privacy Notice for شركة الوكيل الشامل describes how and why we may access, collect, store, use, and/or share your personal information when you use our services, including when you:

• Download and use our mobile application (الوكيل الشامل)
• Engage with us in other related ways, including any support, marketing, or events

If you do not agree with this Privacy Policy, please do not use our Services. If you have any questions, contact us at Info@wakeel.net.

SUMMARY OF KEY POINTS

• What personal information do we collect? Information you provide during registration, account use, document uploads, and order processing.
• Do we collect sensitive payment data? No. Payment card data is handled directly by third-party payment providers.
• Do we share data? Only with trusted service providers when necessary.
• Can you delete your account? Yes, directly from the application.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information that you voluntarily provide when registering or using the Services, including:

• Full name
• Enterprise / business name
• Phone number
• Email address
• Password (stored securely in encrypted form)

Phone Verification

We use a One-Time Password (OTP) to verify your phone number during account registration.

Business and Legal Documents

To verify business identity and comply with legal requirements, users are required to upload the following documents (image or PDF):

• Tax certificate
• Commercial registration
• National address document

Orders and Transactions

When you place an order, we collect information related to:

• Products added to cart
• Delivery method
• Selected payment method

Bank Transfer Receipts

If you choose bank transfer as a payment method, you will be required to upload a transfer receipt (image or PDF) for payment verification.

2. PAYMENT PROCESSING

Payments made through the application are processed by trusted third-party payment service providers, including:

• MyFatoorah
• Tabby
• Tamara

We do not collect, store, or have access to payment card details such as card numbers or security codes. All payment information is securely handled directly by the payment providers in accordance with their privacy policies.

You may review their privacy policies here:

• MyFatoorah Privacy Policy
• Tabby Privacy Policy
• Tamara Privacy Policy

3. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

• Create and manage user accounts
• Verify identity and phone numbers
• Process orders and deliveries
• Confirm payments and bank transfers
• Provide customer support
• Maintain security and prevent fraud
• Comply with legal obligations

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We do not sell your personal data.

We may share information only with:

• Payment service providers
• Technical service providers necessary to operate the app
• Authorities if required by law

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your information only as long as your account is active or as required by law. You may delete your account at any time through the application.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We apply appropriate technical and organizational security measures to protect your personal information.

7. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

8. YOUR PRIVACY RIGHTS

You may:

• View and edit your account information
• Delete your account from the application

9. ACCOUNT DELETION

We respect your right to delete your account and all associated personal data at any time.

How to Delete Your Account

You can delete your account directly from the mobile application by following these steps:

1. Open the الوكيل الشامل application
2. Go to Settings
3. Select Privacy Policy
4. Scroll to the bottom of the page
5. Click the Delete Account button
6. Confirm your deletion request

Important: Once you delete your account, all your personal information, order history, and uploaded documents will be permanently removed from our systems. This action cannot be undone.

Alternative: Contact Support

If you encounter any issues with the account deletion process or prefer to request deletion via email, you may contact us at:

Email: Info@wakeel.net

Please include your registered phone number or email address in your deletion request. We will process your request within 30 days and confirm the deletion via email.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. The updated version will be indicated by a revised date.

11. CONTACT US

If you have questions or concerns, contact us at:

Email: Info@wakeel.net
Company: شركة الوكيل الشامل
Address: Alsarafe Kaled Bin Alwaled, Alsahrefa, Jeddah, Makkah 22234, Saudi Arabia